Shipping & Returns
How long does it take?
It generally takes about 3-4 weeks depending on the availability of the fabric you have selected. We can confirm delivery times once a fabric has been selected.
Do you ship all over New Zealand?
Yes, we send headboards all over New Zealand. We have sent headboards to the bottom of the South Island and up above North Island. You will be notified when the headboard has been dispatched along with a Delivery reference number.
Please check with us for rural addresses delivery before buying, as some addresses may not qualify for delivery.
The Delivery Process
Upon confirming an order, your headboard should arrive in 3-4 weeks. Expect longer delivery times over holiday periods. We will contact you by email when your headboard is dispatched so you can expect delivery. If there are any delays with manufacturing we will contact you. If the delivery time does not suit please inform Kiwi Decors so we can make alternative arrangements.
Delivery normally takes 2-3 working days North Island and 2-4 days South Island.
For larger headboards the driver will contact you (on the contact number agreed upon) prior to delivery to confirm this. We recommend you contact the delivery company prior to delivery if you have any concerns.
VERY IMPORTANT: When you receive the headboard, please check it all to ensure that the packaging is not damaged in any way before signing the delivery receipt. It is important you do this while the carrier is still present if possible. If the item is damaged inform the driver and record this on the delivery receipt or electronic signature receipt.
The freight company is not liable for damage if you sign for the goods with out noting the damage.
Please note that custom made products do not quality for any returns due to change of mind.
If there is any damage during transit or if you find any manufacturing defect, we will make sure to rectify it or replace it by arranging pick up and deliver again on our cost.
However we have strict quality control methods and defective products don't leave the factory.
We are committed to provide 100% customer satisfaction.